Política de envio
1. ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods (such as promotions, product launches, or holidays), processing times may be extended.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. SHIPPING TIMES
Estimated delivery times:
- Netherlands & Belgium: 1–3 business days
- Europe: 3–7 business days
- International: 5–12 business days
Please note that all delivery times are estimates and not guaranteed.
3. SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time. These are subject to change without notice.
4. TRACKING YOUR ORDER
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
5. DELAYS & CARRIER RESPONSIBILITY
We are not responsible for delays caused by shipping carriers, customs processing, or external factors beyond our control.
This includes but is not limited to:
- Weather disruptions
- Customs clearance delays
- High shipping volume periods
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping details.
We are not liable for:
- Orders shipped to incorrect addresses provided by the customer
- Failed delivery attempts
If a package is returned to us due to incorrect information, additional shipping fees may apply.
7. LOST OR STOLEN PACKAGES
If your tracking shows “delivered” but you have not received your package:
- Please first contact the shipping carrier
- Check with neighbors or your local delivery point
We do not guarantee replacements or refunds for packages marked as delivered.
However, we may assist in filing an investigation with the carrier.
8. MISSING PACKAGES
If your package has not arrived within the expected timeframe, you must contact us within 21 days of the shipping date.
Claims submitted after this period may not be accepted.
9. DAMAGED PARCELS
If your order arrives damaged:
- Contact us within 7 days of delivery
- Include clear photos of the packaging and products
Failure to report within this timeframe may result in denial of the claim.
10. INTERNATIONAL SHIPPING & DUTIES
For international orders:
- Import duties, taxes, and customs fees may apply
- These charges are the responsibility of the customer
We are not responsible for delays or additional costs caused by customs authorities.
11. REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused or not collected:
- The order may be returned to us
- Original shipping costs are non-refundable
- Return shipping or handling fees may be deducted from any refund
12. SPLIT SHIPMENTS
In some cases, orders may be shipped in multiple packages depending on product availability.
You will receive separate tracking numbers if applicable.
13. CONTACT
For any shipping-related inquiries:
info@lumiereseoul.com
