Условия обслуживания

1. OVERVIEW

This website is operated by Lumière Seoul. Throughout the site, the terms “we”, “us” and “our” refer to Lumière Seoul.

By accessing our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms & Conditions (“Terms”), including all additional policies referenced herein.

If you do not agree to these Terms, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

 

2. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

• You are at least the age of majority in your jurisdiction, or
• You have given consent for any minor dependents to use this site

You may not use our products or services:

• For any illegal or unauthorized purpose
• To violate any laws in your jurisdiction
• To transmit malicious code

Violation of these Terms will result in immediate termination of services.

 

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You understand that:

• Non-payment data may be transferred unencrypted across networks
• Payment data is always encrypted

 

4. ACCURACY OF INFORMATION

We do not guarantee that information on this site is accurate, complete, or current.

Content is provided for general information only and should not be solely relied upon.

 

5. MODIFICATIONS TO SERVICE & PRICING

• Prices may change without notice
• We may modify or discontinue services at any time

 

6. ORDERS, SHIPPING & LIABILITY

Incorrect Address
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Order Cancellation
Orders cannot be canceled once shipped or under investigation with the carrier.

Missing Packages
Claims must be submitted within 21 days of shipment.

Damaged or Missing Items
Must be reported within 7 days of delivery.

 

7. RETURNS & REFUNDS

Delivered Orders
No refunds for orders marked as delivered unless valid proof of non-receipt is provided.

Allergic Reactions
We do not provide refunds for allergic reactions or sensitivities. Customers are responsible for reviewing ingredients prior to purchase.

 

8. RIGHT OF WITHDRAWAL (EU CUSTOMERS)

You have the right to withdraw from your purchase within 14 days of receiving your order.

Exceptions apply to:

• Opened or unsealed cosmetic products for hygiene reasons

Conditions:

• Product must be unused and in original packaging
• Return shipping costs are the responsibility of the customer

Refunds are processed within 14 days after receiving the returned goods.

Contact: info@lumiereseoul.com

9. PRODUCTS & AVAILABILITY

• Products may be available exclusively online
• Quantities may be limited
• Colors may vary depending on display

We are not liable for carrier delays. Delivery times are estimates only.

 

10. BILLING & ACCOUNT INFORMATION

We reserve the right to:

• Refuse or limit orders
• Cancel suspicious transactions

You agree to provide accurate and up-to-date account information.

 

11. THIRD-PARTY TOOLS

We may provide access to third-party tools without warranties or liability.

 

12. THIRD-PARTY LINKS

We are not responsible for third-party websites or their content.

 

13. USER COMMENTS & FEEDBACK

Any submissions (ideas, reviews, suggestions) may be used by us without restriction or compensation.

 

14. PERSONAL DATA

Your submission of personal data is governed by our Privacy Policy and applicable laws, including GDPR.

 

15. ERRORS & INACCURACIES

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

 

16. PROHIBITED USES

You may not use the site for:

• Illegal activities
• Harassment or abuse
• Disruption of services

 

17. DISCLAIMER OF WARRANTIES

We do not guarantee uninterrupted, secure, or error-free service.

 

18. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lumière Seoul shall not be liable for:

• Indirect or consequential damages
• Loss of profits, data, or revenue

Total liability is limited to the amount paid for the product in question.

 

19. PRODUCT USE & SKINCARE DISCLAIMER

Our products are cosmetic in nature and not medical.

They are not intended to:

• Diagnose
• Treat
• Cure any medical condition

Use is at your own risk.

We are not liable for:

• Skin reactions
• Allergies
• Misuse of products

We strongly recommend conducting a patch test before use.

 

20. INTELLECTUAL PROPERTY

All content on this website, including branding, product names, images, and text, is the property of Lumière Seoul.

Unauthorized use, reproduction, or distribution is strictly prohibited.

 

21. FRAUD & CHARGEBACKS

We reserve the right to:

• Refuse orders suspected of fraud
• Block accounts

In cases of fraudulent chargebacks, we may:

• Pursue legal action
• Recover associated costs

 

22. INTERNATIONAL SHIPPING & DUTIES

For international orders:

• Import duties and taxes may apply
• These are the responsibility of the customer

We are not responsible for customs delays or additional charges.

 

23. USER GENERATED CONTENT (UGC)

By tagging or sharing content featuring Lumière Seoul, you grant us a worldwide, royalty-free license to use such content for marketing purposes.

 

24. SUBSCRIPTIONS (IF APPLICABLE)

If subscription services are offered:

• They renew automatically unless canceled
• Customers may cancel at any time

We reserve the right to modify pricing and terms.

 

25. FORCE MAJEURE

We are not liable for failure or delay caused by events beyond our control, including:

• Supply chain disruptions
• Natural disasters
• Pandemics
• Strikes

 

26. PRIVACY & DATA PROTECTION

We process personal data in accordance with GDPR and applicable laws.

 

27. RESALE & DISTRIBUTION

Unauthorized resale or distribution of our products is strictly prohibited.

 

28. SEVERABILITY

If any provision is deemed invalid, the remaining provisions remain enforceable.

 

29. TERMINATION

These Terms remain effective unless terminated by either party.

 

30. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lumière Seoul.

 

31. GOVERNING LAW

These Terms are governed by the laws of the Netherlands.

 

32. DISPUTES

Customers must first contact us directly for complaints.

If applicable, disputes may be handled via WebwinkelKeur.

 

33. CHANGES TO TERMS

We reserve the right to update these Terms at any time.

 

34. CONTACT INFORMATION

For questions:
info@lumiereseoul.com